SAFETY

I have previously coloured my hair many times, do I still need to perform the 48-hour Allergy patch test?
Yes definitely, we recommend performing this test before every application, even if you have previously used this product without a reaction.

Can a negative result to the 48-hour Allergy patch test totally guarantee an allergy free experience with your product?
Performing this test before every application is at best an indicator only but can not guarantee an allergic free experience. There is always a risk of an allergy and that risk must be assessed and undertaken by the customer. No one should or can guarantee an allergic free experience.

Can you guarantee that i will not have an allergic reaction?
It is not possible to guarantee that you will not experience an allergic reaction whilst colouring your hair. Many people can develop a sensitivity to a variety of different ingredients over time without notice.

I used your hair colour and had a reaction, what should I do?
Stop using the colour immediately, rinse out the colour mixture thoroughly. If the reaction is severe or unbearable please immediately contact your health professional for medical advice.  This hair colour is not compatible with you, Do not us this colour again.

I did a patch test and had a reaction, can i get a refund or can i return the rest and get a refund?
Unfortunately we can not refund used products. Using a DIY home hair colouring kit carries some risks,  one of those risks is allergic or other reactions.  If the product is brand new and unused then we will be glad to refund the purchase price of the product, once you have paid for it’s return to us or the original point of purchase.
If the product is used in any way, then unfortunately we can not refund the purchase or return of that product.

Some brands guarantee that i will not have an allergic reaction, why can’t you?
Any brand guaranteeing a reaction free experience whilst colouring your hair is careless and unethical. For example some people have an allergy to “Water” (aquagenic urticaria), which causes hives when the skin comes in contact with water. In our opinion any brand guaranteeing a reaction free experience should be avoided.

Some brands claim that their products don’t contain toxins, why can’t you?
Any brand claiming that their product contains absolutely no toxins is careless and unethical.
For Example, “Water” contains toxins that at excessive levels can be very toxic to humans.
In our opinion you should completely avoid brands that claim their product is toxic free or contains no toxins.

Some brands claim that their products are chemical free, why can’t you?
One of  the biggest false claims is “chemical free”. Any brand claiming that their brand is chemical free is careless and unethical. For example “Water” is a chemical, it proper chemical name is “Dihydrogen monoxide”. In our opinion you should avoid brands that make the false claim of “Chemical free”.

Why do people have allergic reactions to hair colouring products?
Many factors determine the possibility of an allergic or other reactions to hair colouring products, these include but are not limited to; your current state of health, your current internal toxic load, your current intake of medication, the existence of permanent make up and especially the existence of tattoos on the body, these can all increase the possibility of reactions while colouring your hair.

How do I perform the allergy patch test? 
Place a small amount of a mixture of the product on the inside of your elbow and let it dry and do not wash it for 48 hours. Next, if there has been no swelling, rashes, or itchiness during this period, you should be able to proceed to the application of the product.
You should not use this product if you have had any allergic reactions to hair colouring products, or if you have a sensitive or damaged scalp or rash. In these cases it is important to consult your Physician prior to colouring your hair.

I have a medical condition, can I still colour my hair?
We do not recommend colouring your hair if you have a medical condition. It is important to see your Doctor to ask if the ingredients in the product are suitable for you to use or not.

I am pregnant, can I still colour my hair?
If you are pregnant it is important to see your Doctor to ask if the ingredients in the product are suitable for you to use or not.
Safety or appropriate suitability of any product during pregnancy is highly dependent on each individual situation and should only ever be assessed by your health professional who should know your needs. Many pregnant women choose to use Aromaganic colours happily, however this definitely needs to be an individual choice.

Is your product definitely safer than any other hair colouring product?
It is important to see your Doctor to ask if the ingredients in the product are suitable for you to use or not.
Safety or appropriate suitability of any product is highly dependent on each individual situation and should only ever be assessed by your health professional who should know your needs. Many people choose to use Aromaganic colours happily, however this definitely needs to be an individual choice.

Can I colour my eyebrows, other facial hair or hair on my body?
It is highly recommended that you DO NOT try to colour your eyebrows, any other facial hair or any hair on your body other than the hair on your scalp.

I’ve lost my instructions!
Visit our Step-by-Step instructions page here.

PERFORMANCE

Will Aromaganic colour cover my grey hairs?
Aromaganic has the ability to provide 100% full grey coverage. It is used in many professional salons as their No.1 Choice for green colour. If you choose the correct colour it will deliver superior performance.

Will the colour look like the picture on the front of the box?
Absolutely not. The picture on the front of the box is an “indicator” only of the possible colour that can be achieved. This colour can be achieved if the hair is 100% standard grey and the colour is applied generously.  E.G Red Colour on very light hair is very noticeable and the same Red colour on very dark hair is barely noticeable.

The result is lighter than what I wanted?
You can choose another Aromaganic shade that is darker top apply to your hair. Many customers will go darker gradually, 1 shade at a time. We suggest that this gradual process is better than immediately choosing a shade that is more than 2 shades darker.

The result is darker than what I wanted?
You will need to visit your hairdresser to have it professionally lightened. We DO NOT recommend lightening your hair with the many DIY home lightening products on the market as these will certainly contain a typical hair bleach, which we never support for DIY at home use.

My hairdresser suggested doing a strand test, why?
A stand test will help you or your hairdresser determine if the final colour result is satisfactory to your required needs. We suggest you do a stand test first. If you are happy with the result of the strand tested then continue to colour the rest of your hair.

How do i do a stand test?
Choose a small strand closer to the rear of your head that you would like to colour. Mix a small amount of hair colour creme and hair colour developer in equal parts. Apply it to the chosen strand. Let it develop for the full time as required in the directions. Rinse of as required by the directions. Dry and check to see if the colour is satisfactory to your needs.

I did a stand test and I am not satisfied with the result, can i get a refund or can i return the rest and get a refund?
Unfortunately we can not refund used products. Using a DIY home hair colouring kit carries some risks,  one of those risks is choosing the wrong colour and acheiving an unsatisfactory colour result. If the product is brand new and unused then we will be glad to refund the purchase price of the product, once you have paid for it’s return to us or the original point of purchase.  If the product is used in any way, then unfortunately we can not refund the purchase or return of that product.

How often should I colour my hair?
Depending on how quickly your hair grows, you should only need to colour your hair once every 4 weeks.

I’ve been using henna and my hairdresser wants to wait 6 weeks before colouring my hair, can I use Aromaganic now instead?
It is highly recommended that you wait “at least 6 weeks” for the henna to reasonably wash out before colouring your hair with Aromaganic as you might have a reaction or not achieve any colour deposit on the hair.

Is it possible to achieve a “true” Ash Reflect with Aromaganic?
No, unfortunately Aromaganic can not achieve “true” ash reflects in the colours. The Reason is that at the moment it really requires the inclusion of PPD to achieve a very “true” professional ash result.
Other brands are beginning to market a PPD free Ash reflect in their colours, however it is not a “true” professional ash result. When the technology becomes available we will find it, make sure it’s safe and include it in Aromaganic.

Is it possible to mix different Aromaganic hair colours together?
Yes, every Aromaganic hair colour is intermixable with each-other. In-fact many people mix a “Natural” shade with a “Fashion” shade to help them better achieve the results they are aiming for.

I didn’t like the result can i get a refund?
There are some shared risks with DIY home hair colouring. There are many happy repeat customers for Aromaganic however, Just like in a professional hair salon it is not possible to guarantee that every customer will achieve the results they want.  It is not possible to receive a refund  used product for any reason.

INGREDIENTS

What is different about Aromaganic hair colour?
Aromaganic organic based hair colour is a proper professional permanant change hair colour that guarantee to NEVER USE PPD (paraPhenylenediamine), Ammonia, Resorcinol, Parabens or Typical Hair Bleach Crystals in any colour formula.

What is PPD?
PPD (p-Phenylenediamine) is a substance found virtually in every permanent hair dye, even ones that claim they are totally natural.it is usually hidden under different names. Increasingly there are many henna products, especially “black” henna containing PPD. It is considered to be one of the most allergy prone ingredients and was named world-wide allergen of the year in 2006. It can cause irritations such as contact dermatitis, swelling and itching of the face and scalp. Other irritations can include burning, tingling, sensitivity, redness and hives. Sensitivity to PPD is increasing, with people sometimes requiring medical assistance. Although hard to believe there have been some deaths blamed on PPD reactions.

On the packaging in small writing it’s written that the product contains Phenylenediamine, isn’t that PPD?
Phenylenediamine is a large family of ingredients. PPD (p-Phenylendiamine) is one of the many ingredients belonging to this family. Another ingredient that belongs to this family is Toluene-2,5-diamine sulphate (TDS), This is definitely a different ingredient to PPD. European cosmetic packaging law requires that the family name of Phenylenediamine is used. Aromaganic believe that it is important to state the exact ingredient so that people can make an informed choice.

Why do you choose not to use PPD?
Aromaganic would simply like to offer a proper professional permanant change hair colour alternative to the ever increasing amount of people who are aware that they are sensitive to PPD or that would like to choose not to use hair colouring products that contains PPD.

What do you use to achieve proper permanent hair colour change?
 Aromaganic use (TDS) Toluene-2,5-diamine sulphate, which is proven to be a much milder ingredient and that can be tolerated by more than 50% of people.

I read online or was told by someone that TDS is either the same or worse than PPD?
There is a lot of dangerous and unethical misinformation online regarding this ingredient. TDS is definitely a different ingredient with different traits. That is why it can be tolerated by more people. There is much reputable research proving TDS to be a milder alternative for people wishing to permanently colour their hair. Only real neutral and reputable research should be taken into account when deciding to choose a suitable alternative for you.

I read online or was told by someone that you have to use so much more TDS in the formula to achieve the same results as PPD?
That is definitely misinformation. It is true that the world health organisation allows for a maximum use of 10% TDS in hair colouring formulas.This is in comparison to a maximum 4%PPD in hair colouring formulas. However all this proves is that TDS is much milder than PPD.
For example the maximum TDS that is in any Aromaganic hair colour ranges for less than half of 1% up to 3.5%.

What’s with all the chemical names on the ingredient list, I thought it’s organic based?
Unlike some other countries, in Australia the packaging law states that all manufacturers must state the full chemical name of all ingredients on the packaging. The only chemical name exempt is water, which has one of the scariest chemical names (DHMO) or Dihydrogen monoxide.  The chemical name “Dihydrogen monoxide” means “two hydrogen, one oxygen”, H2O.

 

ORGANIC INGREDIENTS

Is it all “Certified Organic”?
Of the 52 ingredients in a tube of Aromaganic hair colour creme there are 33 ingredients which are purchased in Australia and Certified Organic by we believe to be one of the most respected Organic Certifiers in the world. ACO (Australian Certified Organic). We only trust and use ingredients that are certified by this Certifier. It is impossible for it to work as a professional salon hair colour and be totally certified organic.

What “Certified Organic Ingredients” can be found in Aromaganic colour?
For information on the ingredients please visit our Ingredients glossary here.

Does Aromaganic hair colours qualify as a vegan product?
Aromagnanic hair colours are 100% vegan friendly. We are a cosmetic non-consumable and we never test on animals. We do use many plants ingredients that are pollinated by bees and some vegans consider this as unacceptable, we do understand this point of view and apologise if this offends.

Does Aromaganic test products on animals?
No, Aromaganic is 100% against animal testing.
We always test our products in real salons on real people, after all we are all about professional results for humans, not animals.

Does Aromaganic conform to the EU Cosmetic regulations regarding testing products on animals?
Yes Aromaganic hair colours definitely conform to the the EU cosmetic regulations which state a total ban on testing and marketing cosmetic ingredients and products that have been tested on animals. This regulation came into force all over the European Union on 11 March 2013 with the new cosmetic regulations No. 1223/2009.

SUPPLY AND OWNERSHIP

Is it true that Aromaganic is an Australian brand?
Aromaganic is 100% Australian Owned, Designed, Formulated and controlled. All pricing and product decisions are made here without any interference. Unlike most brands on the market we have full stock and full control of our stock.

Where can I find Aromaganic?
Aromaganic is available for use and take home purchase in many professional hair salons, health stores, pharmacies and online stores.

Can I purchase Aromaganic products directly from you?
To purchase Aromaganic colours or products directly from our on-line store please enter here

CONTACT

Please Note: Due to the popularity of Aromaganics and a high volume of enquiries, we are only able to return an
E-mail inquiry if the answer to your question cannot be found in the FAQs. If the answer to your question is in the FAQ’s you will not receive a reply.

Can I call you at Aromaganic?
Unfortunately we are not able to receive or make calls to consumers. All phone inquiries will be directed to place their inquiry via email or mail. All inquiries must be made via email or standard mail to P.O box 7074 , Mount Annan, NSW, 2567, Australia

Can I email you for hair colour advice?
Unfortunately we are legally not able to offer professional specific hair colour advice to consumers as we are not able to see or touch the hair. Only a fully trained and licensed hair colour professional should give you specific hair colour advice. Your chosen hair colour professional may contact us for professional hair colour advice, Please allow a little extra time as we will need to verify their credentials before we are legally able to offer advice.

Should I rely totally on the “Handy Colour Hints” before I purchase my chosen Aromaganic colour ?
Although the “Handy Colour Hints” are helpful, the hints are broad, general and non specific. You should not rely totally on these hints to make your Aromaganic Hair colour choice.

Where will I find the “Handy Colour Hints”?
These can be found under the tabs “hair colours” then “Choose Your Shade”. Each colour will have its own “Handy Colour Hints”.

I purchased more than 1 kit of hair colour can i get a refund for kits that i don’t want?
Yes definitely,  if the product is in it’s original unopened condition then please return the product to your point of purchase for a full refund equal to your original purchase price. If the product is not in it’s original NEW state then it can not be returned,