FAQ

YES
There is a way to identify if the Aromaganic you purchased is a genuine original product.

Attention:

It’s important to be cautious as there are potential risks of encountering fake or counterfeit Aromaganic sellers online.
If a seller does not prominently display the “AROMAGANIC OFFICIAL STOCKIST” Logo, we cannot assure the authenticity of the Aromaganic product you are purchasing.

When you see the “AROMAGANIC OFFICIAL STOCKIST” logo displayed in accordance with our standards, and only when issued to the seller by us, then we can guarantee the following:

1. The product is authentic.
2. It is not a counterfeit.
3. The product is fresh and within its expiration date.
4. The product will perform as intended.

However, please remain vigilant as some resellers may unlawfully use this logo.
Only we can verify if your seller is legitimately displaying our official logo.

Of coarse, Aromaganic products are available directly from us, the official home of Aromaganic.
They are also accessible for purchase in reputable hair salons, health stores, pharmacies, and authorised online stores.

We can only guarantee the freshness and legitimacy of products from approved stockists.
Please reach out to us via email, and we will confirm if your reseller is authorised to sell genuine Aromaganic products.

NO
We cannot guarantee that you will not experience an allergic reaction whilst colouring your hair.
Many people can develop a sensitivity to a variety of different ingredients over time without notice.

YES
Even if you have previously used this product without a reaction..
It’s easy to shrug it off if you’re reinventing yourself as a redhead (for the umpteenth time),
but this is one step in the colouring process not to skip, ever.

Even if you’ve been colouring your hair for ages, it’s still always possible to have an allergic reaction to hair dye – even if you’ve used that exact same hair dye before.
Allergic reactions are rare, but they can be severe – the patch test helps indicate potential reactions ahead of time.

Luckily, it’s super quick and easy to do.

NO
Performing this test before every application is at best an indicator only, but it cannot guarantee an allergy-free experience.
There is always a risk of an allergy and that risk must be assessed and undertaken by the customer. No one should or can guarantee an allergy free experience.

1. Mix a fresh sample – 2 ml colour crème + 2 ml developer
2. Apply to skin – dab behind the ear or on the inner elbow.
3. Wait the full 48 hours – keep the area clean, dry and uncovered.
4. Check for redness, itching or swelling – if none appear, you’re good to colour.

• Unscrew the developer cap without breaking the comb-applicator seal. Pour 2 ml into a clean dish, then close the bottle tightly.
• Unscrew the colour-crème cap, pierce the seal, squeeze out 2 ml, then recap firmly.
• Mix the two parts thoroughly and use the mixture straight away.

• No reaction: proceed with your full colour application, following the kit instructions.
• Any redness, itching or swelling: do not use the product and seek professional advice if needed.

• You’ll only use 4 ml total, so the unmixed colour crème & developer stay fresh for up to 12 months once resealed and stored in a cool, dry place.
• Always repeat the patch test 48 hours before every future colour session – sensitivities can develop over time.

NO
Unfortunately we cannot refund used products. Using a DIY home hair colouring kit carries some risks; one of those risks being an allergic reaction, among others. However, if the product is brand new and unused then we will be glad to refund the purchase price of the product once you have paid for its return to us or the original point of purchase. If the product is used in any way, then unfortunately we cannot refund the purchase or return of that product.

Stop using the colour immediately and rinse out the colour mixture thoroughly.
Follow the instructions on the box for safety.
If the reaction is severe or unbearable please immediately contact your health professional for medical advice.
This hair colour is not compatible with you; do not use this colour again.

Avoid Dangerous claims like these.
Any brand guaranteeing a reaction-free experience whilst colouring your hair is careless and unethical.
A Professional and serious brand should never make claims that their products guarantee a reaction free experience whilst using any products and especially whilst colouring your hair.
It is dangerous to make such a claim.
For example; some people have an allergy to water, this allergy is called (aquagenic urticaria), which causes hives when the skin comes in contact with water.
In our opinion any brand guaranteeing a reaction free experience is dangerous and reckless and should be avoided.

Any brand claiming that their product contains absolutely no toxins is careless and unethical.
For example, water contains toxins that, at excessive levels, can be very toxic to humans.
In our opinion you should completely avoid brands that claim their product is toxic-free or contains no toxins.

One of the biggest false claims is “chemical free” products.
Any brand claiming that their brand is chemical free is careless and unethical.
For example, water is a chemical; it’s proper chemical name is Dihydrogen monoxide.
In our opinion you should avoid brands that make the false claim of “chemical free”.

Many factors determine the possibility of an allergic or other reactions to hair colouring products.
These include but are not limited to: your current state of health, your current internal toxic load, your current intake of medication, the existence of permanent makeup and especially the existence of tattoos on the body.
These can all increase the likelihood of an allergic reaction while colouring your hair.
PPD followed my Resorcinol in hair dyes are the most common reason people have reactions when colouring their hair.

If you have a medical condition we do not recommend colouring your hair with any hair dye until you have spoke with your health professional. It is important to see your doctor to ask if the ingredients in the product are suitable for you to use or not. Suitability is highly dependent on each individual situation and should only ever be assessed by your health professional who should know your individual health needs. For Example; Aromaganic is very popular with patients that are in remission from Cancer treatments like Chemotherapy.

If you are pregnant it is important to see your doctor to ask if the ingredients in the product are suitable for you to use or not.
Safety or appropriate suitability of any product during pregnancy is highly dependent on each individual situation and should only ever be assessed by your health professional who should know your individual health needs. Many pregnant women choose to use Aromaganic colours happily, however this definitely needs to be an informed individual choice.

No brand should assert that they are inherently safer than others.
Many individuals experience allergic reactions to PPD or Resorcinol, commonly found in standard hair dyes, making it challenging for them to dye their hair without adverse effects.

With Aromaganic’s formulation free of PPD, Resorcinol, and Ammonia, we offer an alternative for those allergic to these components commonly found in DIY hair dyes.
However, it’s essential to note that the safety and suitability of any product depend on individual circumstances.
It is crucial to consult your healthcare professional who understands your specific health needs.

While many individuals happily use Aromaganic colours, it’s crucial to make an informed decision based on your unique situation.

It is highly recommended that you DO NOT try to colour your eyebrows, any other facial hair or any hair on your body other than the hair on your scalp.

Visit our step-by-step instructions page here.
However, always remember to perform the 48 Hour patch test first.
The instructions are on this page.

Aromaganic has the ability to provide 100% full grey coverage. It is used in many professional salons as their No.1 Choice for green colour. If you choose the correct colour it will deliver superior performance.

Absolutely not.
The picture on the front of the box is only an indicator of the possible colour that may be achieved.
The name of the colour is also not related to the final outcome.
The final outcome is reliant on so many factors hence it is impossible to show a picture of what the exact colour will be like.

IMPORTANT: Because Aromaganic colours are geared towards excellent Grey coverage you will find that the final outcome may appear to be darker than you are used to or expecting.

Here are some examples to consider.
If your hair is very fine or very porous the final colour result will ALWAYS appear to be a lot darker than expected.
If the colour is applied generously the final colour result will ALWAYS appear to be a lot darker than expected.
If the colour is left on longer than 30mins the final colour result will ALWAYS appear to be a lot darker than expected.

If your hair is very thick and healthy the final colour result will ALWAYS appear to be a lot lighter than expected and may look like it hasn’t covered the grey hair.
If the colour is applied sparingly the final colour result will ALWAYS appear to be a lot lighter than expected and may look like it hasn’t covered the grey hair.
If the colour is left on less than 30mins the final colour result will ALWAYS appear to be a lot lighter than expected and may look like it hasn’t covered the grey hair.

If you apply the wrong shade to the starting colour you may not even notice that it has been coloured.
Example: Red colour on very light hair is very noticeable and the same Red colour on very dark hair is barely noticeable.

You can choose another Aromaganic shade that is darker top apply to your hair.
Many customers will go darker gradually, 1 shade at a time.
We suggest that this gradual process is better than immediately choosing a shade that is more than 2 shades darker.

Here are some but not all the examples of why the final results may appear lighter than expected.
If your hair is very thick and healthy the final colour result will ALWAYS appear to be a lot lighter than expected and may look like it hasn’t covered the grey hair.
If the colour is applied sparingly the final colour result will ALWAYS appear to be a lot lighter than expected and may look like it hasn’t covered the grey hair.
If the colour is left on less than 30mins the final colour result will ALWAYS appear to be a lot lighter than expected and may look like it hasn’t covered the grey hair.

If you apply the wrong shade to the starting colour you may not even notice that it has been coloured.
Example: Red colour on very light hair is very noticeable and the same Red colour on very dark hair is barely noticeable.

IMPORTANT: Because Aromaganic colours are geared towards excellent Grey coverage you will find that the final outcome may appear to be darker than you are used to or expecting.

Here are some examples as to why the final outcome of your cooler may appear to be darker.
If your hair is very fine or very porous the final colour result will ALWAYS appear to be a lot darker than expected.
If the colour is applied generously the final colour result will ALWAYS appear to be a lot darker than expected.
If the colour is left on longer than 30mins the final colour result will ALWAYS appear to be a lot darker than expected.

If you apply the wrong shade to the starting colour you may not even notice that it has been coloured.
Example: Red colour on very light hair is very noticeable and the same Red colour on very dark hair is barely noticeable.

IMPORTAMT NOTICE:
We DO NOT ever recommend lightening your hair with the many DIY at home lightening products on the market, these will certainly contain a typical hair bleach,
which we never support for DIY at home use.
If you would like to lighten your hair you should seek to have it professionally lightened with a qualified colourist.

A stand test will help you or your hairdresser determine if the final colour result is satisfactory to your required needs. We suggest you do a stand test first. If you are happy with the result of the strand tested then continue to colour the rest of your hair.

Choose a small strand closer to the rear of your head that you would like to colour. Mix a small amount of hair colour creme and hair colour developer in equal parts. Apply it to the chosen strand. Let it develop for the full time as required in the directions. Rinse of as required by the directions. Dry and check to see if the colour is satisfactory to your needs.

Unfortunately we cannot refund used products. Using a DIY home hair colouring kit carries some risks; one of those risks is choosing the wrong colour and achieving an unsatisfactory colour result. If the product is brand new and unused then we will be glad to refund the purchase price of the product, once you have paid for it’s return to us or the original point of purchase. If the product is used in any way, then unfortunately we cannot refund the purchase or return of that product.

Depending on how quickly your hair grows, you should only need to colour your hair once every 4 weeks.

It is highly recommended that you wait “at least 6 weeks” for the henna to reasonably wash out before colouring your hair with Aromaganic as you might have a reaction or not achieve any colour deposit on the hair.

There are some shared risks with DIY at home hair colouring. Just like in a professional hair salon it is not possible to guarantee that every customer will achieve the results they want. Despite this, there are many happy repeat customers for Aromaganic. Additionally, it is not possible to receive a refund for a used product for any reason.

Yes, every Aromaganic hair colour is mixable with each other. In fact, many people mix a “Natural” shade with a “Fashion” shade to help them better achieve the results they are aiming for.

No, unfortunately Aromaganic can not achieve “true” Ash reflects in the colours. The reason is that at the moment it really requires the inclusion of PPD to achieve a very “true” professional Ash result.
Other brands are beginning to market a PPD-free Ash reflect in their colours, however it is not a “true” professional Ash result. When the technology becomes available we will find it, make sure it’s safe and include it in Aromaganic.

Unlike some other countries, in Australia the packaging law states that all manufacturers must state the full chemical name of all ingredients on the packaging. The only chemical name exempt is water, which has one of the scariest chemical names (DHMO) or Dihydrogen monoxide. The chemical name “Dihydrogen monoxide” means “two hydrogen, one oxygen”: H2O.

That is definitely misinformation. It is true that the World Health Organisation allows for a maximum use of 10% TDS in hair colouring formulas. This is in comparison to a maximum 4% PPD in hair colouring formulas. However all this proves is that TDS is much milder than PPD.
For example the maximum TDS that is in any Aromaganic hair colour ranges for less than half of 1% up to 3.5%.

There is a lot of dangerous and unethical misinformation online regarding this ingredient. TDS is definitely a different ingredient with different traits. That is why it can be tolerated by more people. There is much reputable research proving TDS to be a milder alternative for people wishing to permanently colour their hair. Only real, neutral and reputable research should be taken into account when deciding to choose a suitable alternative for you.

Aromaganic use (TDS) Toluene-2,5-diamine sulphate, which is proven to be a much milder ingredient and that can be tolerated by more than 50% of people.

Aromaganic would simply like to offer a proper professional permanent change hair colour alternative to the ever increasing amount of people who are aware that they are sensitive to PPD or that would like alternatives over using hair colour products that contain PPD.

Phenylenediamine is a large family of ingredients. PPD (p-Phenylendiamine) is one of the many ingredients belonging to this family. Another ingredient that belongs to this family is Toluene-2,5-diamine sulphate (TDS), This is definitely a different ingredient to PPD. European cosmetic packaging law requires that the family name of Phenylenediamine is used. Aromaganic believe that it is important to state the exact ingredient so that people can make an informed choice.

PPD (Paraphenylenediamine) is a substance found virtually in every permanent hair dye, even ones that claim they are totally natural. It is usually hidden under different names. Increasingly there are many henna products, especially “black” henna, containing PPD. It is considered to be one of the most allergy-prone ingredients and was named world-wide allergen of the year in 2006. It can cause irritations such as contact dermatitis, swelling and itching of the face and scalp. Other irritations can include burning, tingling, sensitivity, redness and hives. Sensitivity to PPD is increasing, with people sometimes requiring medical assistance. Although hard to believe, there have been some deaths blamed on PPD reactions.

Aromaganic organic based hair colour is a proper professional permanent change hair colour that guarantees to NEVER ADD PPD (Paraphenylenediamine), ammonia, resorcinol, parabens or typical hair bleach crystals in any colour formula.

Aromaganic does not add resorcinol in our formulations. Instead, our formulas may contain compounds such as 4-Chlororesorcinol or 2-Methylresorcinol, which are entirely distinct and regulated independently under cosmetic regulations. They serve different functional roles and are chemically classified separately from resorcinol itself.
Each component is assessed under the Australian NICNAS (AICIS) framework and the EU Cosmetic Ingredient Annexes, and our products comply with all regulatory safety standards applicable to their category.

Resorcinol vs. 4-Chlororesorcinol / 2-Methylresorcinol:
This is different. These are not “bound versions” of resorcinol — they are chemically modified derivatives, each with different molecular structures, properties, CAS numbers, and regulatory profiles.

Other brands often use the term “clean” to mean simply vegan or cruelty-free.
For us, those are just basic non-negotiables. Every AROMAGANIC product starts there: always vegan, cruelty-free, and paraben-free.

But for us, that’s not enough.

At AROMAGANIC, we like to be very clear about what we mean when we use the word “clean” in connection with certain products in our range.

Our Definition of Clean

When you see “Clean” on a AROMAGANIC product, it means we guarantee that we do not add the following ingredients during the manufacturing process:

• • • Ammonia

    • PPD (p-phenylenediamine)

    • Resorcinol (CAS 108-46-3)

    • Persulfates

    • SLS/SLES (sodium lauryl sulfate / sodium laureth sulfate)

    • DEA (diethanolamine)

    • Phthalates

    • Parabens

    • Formaldehyde

    • Isothiazolinone (MIT, CMIT, BIT)

    • Any ingredient of animal origin
      

Currently, the Clean description applies to our AROMAGANIC Clean Colour range.

Why This Matters in Hair Colour

The clean segment is one of the most critical areas in professional hair colouring. It’s where trust, clarity, and ingredient integrity really matter.

That’s why we make our definition transparent. No buzzwords. No confusion. Just facts.

Our Honest Position

Unlike many marketing buzzwords, “clean” has no fixed definition in cosmetics. It’s a term that gets used loosely online, often in ways that create confusion or fear.

Especially the minefield of online misinformation, Some brands even exploit this by creating deliberate uncertainty to drive people toward their own products. We won’t do that.

At AROMAGANIC, we stick to the facts. Our products speak for themselves, our formulations speak for themselves, and our history in professional colour speaks for itself.

If you disagree with how we define “clean,” that’s absolutely okay — we respect your view. You’re welcome to email us with your perspective. We may not always reply straight away, but we will always respect your opinion as we trust you respect ours.

In fact, we are 100% confident that if you were to do a true “side-by-side” or “ingredient-for-ingredient” comparison with any other professional hair colouring brand, you’d quickly see just how unique and exceptional Aromaganic really is. We hope you get the chance to experience it for yourself.

AROMAGNIC: Clear, honest, uncompromising.

Actually no,
Although ‘Organics’ is part of our brand name and while the addition of ‘Certified Organic Ingredients’ to our products align with our commitment to quality, they are a small aspect of our brand.

We take pride in our dedication to luxury and excellence, creating premium haircare solutions that consistently deliver exceptional results.
The inclusion of organic ingredients is a natural extension of our values, highlighting our focus on sustainability where possible and superior quality.

Aromaganic is part of the family of multi-award winning products created by Stormlab, with a long history of specialising in using a blend of certified organic oils in many of our luxurious fragrances for superior quality allowing discerning consumers like yourself to experience the luxury the Aromaganic offers.

In essence, Aromaganic’s main focus or claim is to offer an affordable option that brings the professional performance of salon products into the comfort of your home.

Our dream is that everyone gets the opportunity to experience this difference firsthand and discover the quality and effectiveness of our offerings.

No, Never.
Aromaganic is 100% against animal testing.
We always test our products in real salons on real people,
after all we are all about professional results for humans, not animals.

YES 100% YES
All Aromaganic products are 100% vegan friendly.
We do not use animal parts and we do not test on animals.

We are VEGAN!

For information on the ingredients please visit our ingredients glossary here.

Of the 52 ingredients in a tube of Aromaganic hair colour creme, there are 33 ingredients which are purchased in Australia and Certified Organic by we believe to be one of the most respected Organic Certifiers in the world: ACO (Australian Certified Organic). We only trust and use ingredients that are certified by this certifier. It is impossible for it to work as a professional salon hair colour and be totally certified organic.

Some postal services will allow you to give authority to leave depending on your region. By doing this you are giving your delivery company permission to leave your order in a safe place if no one is home to sign for your order. Aromaganic will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Aromaganic will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.

Once your order has been packed and dispatched from our facility, delivery and tracking become the responsibility of our trusted courier partners. While Aromaganic ensures timely processing and dispatch of all orders, the parcel’s journey, including tracking updates, delivery attempts, and notifications is managed entirely by them.

For any delivery issues, we recommend contacting AusPost directly via the AusPost app or on 13 76 78.

Australia Post is introducing photo confirmation of attempted deliveries via the AusPost app for MyPost customers. If a parcel can’t be delivered, a photo of the front door or the safe place (if applicable) will be available in the app to help customers understand what happened and where to collect their order.

To access delivery photos and real-time updates, make sure you have a MyPost account and that your email address and mobile number are provided at checkout. Australia Post will only show photos when your parcel can be matched to your MyPost account.

To purchase Aromaganic colours or products directly from our online store please click here.

Attention:

It’s important to be cautious as there are potential risks of encountering fake or counterfeit Aromaganic sellers online.
If a seller does not prominently display the “AROMAGANIC OFFICIAL STOCKIST” Logo, we cannot assure the authenticity of the Aromaganic product you are purchasing.

When you see the “AROMAGANIC OFFICIAL STOCKIST” logo displayed in accordance with our standards, and only when issued to the seller by us, then we can guarantee the following:

1. The product is authentic.
2. It is not a counterfeit.
3. The product is fresh and within its expiration date.
4. The product will perform as intended.

However, please remain vigilant as some resellers may unlawfully use this logo.
Only we can verify if your seller is legitimately displaying our official logo.

Of coarse, Aromaganic products are available directly from us, the official home of Aromaganic.
They are also accessible for purchase in reputable hair salons, health stores, pharmacies, and authorised online stores.

We can only guarantee the freshness and legitimacy of products from approved stockists.
Please reach out to us via email, and we will confirm if your reseller is authorised to sell genuine Aromaganic products.

Aromaganic is 100% Australian owned, designed, formulated and controlled. All pricing and product decisions are made here without any interference. Unlike most brands on the market we have full stock and full control of our stock.

Absolutely. Genyve is our sister brand, created by the very same team behind Aromaganic. The formulas, certified-organic ingredients and clean-colour philosophy are identical; the only difference is the front-of-pack label. From sourcing to manufacturing, every step follows the same standards you already trust with Aromaganic, so you can enjoy the exact same performance and results—just with an alternate logo on the box.

Unfortunately we are not able to receive or make calls to consumers. All phone inquiries will be directed to place their inquiry via email or mail. All inquiries must be made via email or standard mail to P.O box 7074, Mount Annan, NSW, 2567, Australia.

Yes definitely, if the product is in it’s original unopened condition then please return the product to your point of purchase for a full refund equal to your original purchase price. If the product is not in it’s original, sealed state then it cannot be returned.

Unfortunately we are legally not able to offer professional specific hair colour advice to consumers as we are not able to see or touch the hair. Only a fully trained and licensed hair colour professional should give you specific hair colour advice. Your chosen hair colour professional may contact us for professional hair colour advice, but in doing so will need some extra time to verify their credentials before we are legally able to offer advice.