Returns and Refunds Policy
- All items are thoroughly checked for faults before dispatch, please note we do not dispatch faulty items.
- In the rare case that you’ve received a faulty item send an email to hello@aromaganic.com.au with clear photos of the fault(s) and include you order number in the subject line. We will get back to you about the returns and refunds as soon as possible.
- If you received a faulty item, you are entitled to a full refund. All refunds will be issued via the payment method used to purchase the product.
- Unfortunately, we do not offer refunds for change of mind.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@aromaganic.com.au.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
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