Shipping

SHIPPING POLICY

Aromaganic offers a flat rate shipping structure for most orders, excluding remote areas and certain specialised delivery requirements. For standard deliveries, you will never be charged more than the applicable flat rate, regardless of order size. Shipping rates are determined by delivery location and will always be clearly displayed at checkout.

Due to ongoing increases in carrier pricing, fuel surcharges and delivery costs, our shipping rates have been updated to maintain the reliability of our service.

FREE SHIPPING

Available to most addresses in AUSTRALIA on orders over $199

Flat rates apply to all other orders based on delivery location

PLEASE NOTE

There is no delivery option for remote or extremely remote areas of Australia or New Zealand. Remote areas are determined by Australia Post and NZ Post. Some orders may require additional shipping charges depending on delivery location or handling requirements. If applicable, we will contact you prior to dispatch.

NEW ZEALAND

All orders = $30 Flat Rate

What is Authority To Leave?

Some postal services will allow you to give authority to leave depending on your region. By doing this you are giving your delivery company permission to leave your order in a safe place if no one is home to sign for your order. Aromaganic will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Aromaganic will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.

Track & Trace

Aromaganic constantly seeks out the best shipping options for delivery. We use multiple freight courier services in order to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers or substitute providers from time to time without providing further notice.

All deliveries are automatically directed to a Track & Trace system whereby you can track the status of your order at all times. Signatures on delivery may be required depending on the carrier.

Some things can’t be helped

We reserve the right to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the contact details provided. We will refund the money paid using the original method received. All orders are subject to availability of stock.

How long will it take for my order to arrive?

As we are committed to your satisfaction, we work very hard to ensure you receive your order as quickly as possible.

Step 1: Orders are typically picked and packed within 1–3 business days of being received.

Step 2: Once prepared, your order will be dispatched with Australia Post or one of our courier partners.

Step 3: The courier collects your parcel and we have no control over delivery once it has left our warehouse.

 

AUSTRALIA: Please allow approximately 3–5 business days for most major capital cities (up to 10 business days for Perth and Darwin).

NEW ZEALAND: Please allow approximately 8–14 business days (up to 20 days depending on location).

 

PLEASE NOTE:

Delivery times are dependent on your location and local courier services. Delays may occur during busy periods or unforeseen events.

Please ensure delivery details are correct at checkout. We are not obliged to re-send orders at our expense where incorrect details are provided.

What does the shipping charge cover?

Shipping costs include more than just postage or freight. Costs may include order processing, picking and packing, packaging materials, and delivery charges.

While shipping costs vary depending on delivery location and order requirements, we do not always pass on the full cost to our customers.

Do you ship internationally other than to NZ?

Unfortunately Aromaganic currently DOES NOT offer international shipping options other than New Zealand.