Returns and Refunds | Aromaganic

Returns and Refunds Policy

All items are thoroughly checked for faults before dispatch, please note we do not dispatch faulty items.
If there is an issue with your order, please notify us within 7 days of delivery. Claims for missing, incorrect, or damaged items must be made within this 7-day window. We are unable to investigate or resolve issues reported outside this timeframe. Please send an email to hello@aromaganic.com.au with clear photos of the item in question.
In the rare case that you’ve received a faulty item send an email to hello@aromaganic.com.au within 7 days of delivery with clear photos of the fault(s) and include you order number in the subject line. We will get back to you about the returns and refunds as soon as possible.
If you received a faulty item, you are entitled to a full refund. All refunds will be issued via the payment method used to purchase the product.
Unfortunately, we do not offer refunds for change of mind.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@aromaganic.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

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